Privacy Policy

Last updated: June 2026

This website is operated for Zen ("we", "us", "our"). The website, chat widget, and customer management system are built and managed on our behalf by TradeSmart Systems. This policy explains how your personal information is collected, used, stored, and protected, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

When you interact with this website or its chat widget, we may collect:

• Your name
• Phone number
• Email address
• Your suburb or location
• Details about the electrical service you're enquiring about
• Any other information you choose to provide during a chat or enquiry

We do not collect sensitive information such as financial details, health information, or government identifiers through this website.

How we collect it

We collect your personal information when you use the chat widget, submit an enquiry or request a callback, contact us by phone or email, or interact with any automated messages (SMS or email) sent as part of our follow-up process.

How we use it

We use the information we collect to respond to your enquiry and provide information about our services; arrange quotes, site visits, or electrical work; follow up with you via SMS, email, or phone; improve our website and services; and comply with our legal obligations. We will not use your personal information for unrelated purposes without your consent.

Automated communications

When you submit an enquiry through our chat widget or contact form, you may receive automated follow-up communications via SMS, email, or phone, sent to ensure your enquiry is handled promptly. You can opt out at any time by replying STOP to any SMS, or by contacting us using the details below.

How we store and protect it

Your personal information is stored securely in a customer relationship management (CRM) system operated by TradeSmart Systems on our behalf. We take reasonable steps to protect your information from unauthorised access, modification, disclosure, or misuse, and access is restricted to authorised personnel only.

Third-party services

We use third-party platforms to operate this website, chat widget, and CRM. These platforms may store your data on servers located outside Australia. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles. We do not sell, rent, or trade your personal information to any third party.

Your rights

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your personal information, and opt out of receiving marketing or follow-up communications. To exercise any of these rights, contact us using the details below.

Cookies and website analytics

This website may use cookies and analytics tools to understand how visitors use the site. These tools collect anonymous data such as pages visited, time spent on the site, and referring websites. No personally identifiable information is collected through cookies.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

Privacy and data requests for Zen are handled by TradeSmart Systems on our behalf. To make a request or ask a question about this policy, contact:

TradeSmart Systems
Email: [email protected]